Kansas EZ Library Help
Having a technical problem with one of the new services? If it is after regular business hours, you may wish to look at Digital Help page, a part of the Kansas EZ Library: http://www.kslib.info/digitalbooks. Digital Help can be reached from the blue navigation bar on the left side of the page. Fixes for common issues will be posted on this page, and receives updates continually. As always, you can also contact Lianne Flax at the Online Services desk for help. audiobooks@library.ks.gov
The Digital Help page also includes workarounds for 3M Cloud Library. There is a manual transfer option that works for ereaders not compatible with the 3M computer software yet, and the instructions on transferring a book to a Kindle Fire or other Android tablets not compatible with the mobile 3M app.
Kansas EZ Library Training Webinars
Another round of Kansas EZ Library webinars will be held in June (exact times/dates TBD). Here are the webinars of round #1, if you could not attend:
OneClickdigital:
https://sas.elluminate.com/mr.jnlp?suid=M.8DCF049F449E483D1AC315396B83CB&sid=2011591
3M Cloud Library:
https://sas.elluminate.com/mr.jnlp?suid=M.5A1CB9F956C557CEDB56108B393974&sid=2011591
3M Cloud Library News
Our account is currently experiencing a glitch in the checkout of holds. Normally, when a book comes available on 3M Cloud Library the patron should have 72 hours to check out that book. Some are receiving the error message of: “Could not check out the book. Maybe because the book was already checked out by another patron.”
3M has been looking into this problem. It is not happening to all patrons, and not all patrons are experiencing it on every hold that comes available. The cause of the problem remains elusive. If you experience this error, please send a report with this information to audiobooks@library.ks.gov:
- Kansas Library Card number
- Date of error
- Time of error—the more exact the better.
This information allows 3M to look at the activity logs on their server.
OneClickdigital News
OneClick technical support reports that Media Manager is currently unable to transfer to Creative Zen MP3 players. They are looking into this problem.
OneClick has also been releasing multiple versions of the Media Manager. The recent changes have only been cosmetic, and auto-updating of the Media Manager has been turned off. You will only have one of newest versions if you have recently reinstalled Media Manager from the OneClick website. If you are looking at OneClick documentation and you have a newer version than the one shown, that is the reason. **Again, all recent changes are cosmetic and you do not need to upgrade your Media Manager at this time.**
Purchasing Update
OneClick Sale
OneClickdigital has a 42% discount on all Recorded Books titles until the end of May.
Matching Grants for SCKLS Member Libraries
SCKLS is offering matching/reimbursement grants during 2011 and 2012 for digital audiobook or ebook purchases made by member public, school district, academic or special libraries. Full information: http://sckls.info/index.aspx?nid=163 The State Library can provide the necessary documentation for orders placed on the consortium if you are interested in applying for this grant.
Refresher on Consortium Contributions
If you are interested in contributing towards the purchase of materials for OneClickdigital or 3M Cloud Library, please contact your system to contribute (except SCKLS libraries). If you are interested in spending $1000 or more you may help purchase directly on the platform. Libraries without a system option should contact Lianne Flax lianne.flax@library.ks.gov to contribute.
MARC Records Update
Errors were found in the OneClickdigital MARC records during testing, so these will not be released to the full library community until they are fixed. 3M Cloud Library still does not have MARC records.
Tags: audiobooks, ebooks